Wrestling rhinos : conquering conflict in the wilds of work
Rhinos at work--and at home--have many ways to make their points. They may be overbearing, aggressive, or generally grumpy. Each behavior is aimed at increasing their sense of control. They want acknowledgement for their opinion, or their superiority. They may be unresponsive, ignoring your presence...until they feel threatened. Then, they surprise you with a ferociousness that seems completely out of proportion to your proximity. What do you do?"
Print Book, English, 2005
People Skills Press, San Diego, CA, 2005
278 pages ; 23 cm
9780971168978, 0971168970
60836684
Includes index