The High Cost of Low Morale...and what to do about itWhile the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization. |
Contents
1 | |
6 | |
Avoid The Mirror Test | 19 |
Up Your Attitude A Good Attitude High Morale | 31 |
Set Goals | 48 |
Pygmalions Fair Lady The Power of Expectation | 59 |
Recognize Assets | 71 |
Ma Bell Did It Communicate | 83 |
Whos on First? Is It Leadership Or Is It Management? | 163 |
Turnonsplus are the most likely to stay for the long | 165 |
Close Encounters of the Worst Kind Managing Difficult | 187 |
All Aboard Orientation and Training | 219 |
Dont Leave Them Behind | 225 |
Link Training to Corporate Initiatives | 231 |
Leadership 2000 | 237 |
Appendix | 247 |
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Common terms and phrases
accept addition AMACOM Association attitude become believe benefits better building called candidates challenge commitment communication corporate costs create creative critical customers decisions difficult don't effective effort employees encourage environment example expectations explained face feel force future give goals handle happen hiring human ideas impact important improve individual interview involved It's keep lead leader leave listen lives look manager meet mind morale motivated move never offer once opportunity organization orientation performance person positive president problem productivity Publishing questions recognize requirements responsibility reward share situation skills someone staff success supervisor sure talk Tell there's things thought tion turnover understand York