The Art of Investigative Interviewing: A Human Approach to Testimonial Evidence

Front Cover
Butterworth-Heinemann, 2003 - Business & Economics - 244 pages
Drawing elements from psychology, philosophy, and sociology, Charles Yeschke applies the theory of human need to the process of investigative interviewing. This theory is an important component of the successful interview and is crucial to an investigator's ability to correctly interpret human behaviour. The techniques described can be used in any setting with any subject, to guide the interviewer in how to observe indications of deception and how to respond to them. With added case studies and an entire chapter devoted to interrogative ethics, this second edition has been entirely updated.
 

Selected pages

Contents

Ethical Standards and Practices
1
Values
2
The Foundation of Ethics
3
Ethical Leadership
5
Ethics for Law Enforcement Professionals
6
Professional Integrity
7
A Sample Code of Ethics for Law Enforcement Professional
8
Principles of Practice
9
Review Questions
107
Overview of the Interview Process
109
The Personal Preparation Phase
110
The Initial Phase
111
Precontact
113
The Preliminary Inquiry
114
Creating an Interview Strategy
115
Preparing Psychologically for the Interview
116

Canons of Ethics of the California Peace Officers
10
Ethical and Unethical Interviewing
11
Review Questions
12
Human Needs and Deception in the Interview
15
SelfImage and Esteem
16
Satisfaction of Needs
18
Refusal to Cooperate
19
Fear of Harming Others
20
Responding to Anger
21
The Interviewers Needs
22
Deception
23
Warning Signs of Deception
24
Verbal Signs
26
Nonverbal Signs
27
Physiological Signs
28
The Pathological Liar
29
The Psychopathic Personality
30
Defense Mechanisms
31
Concluding Theres Deception
32
Review Questions
33
Preparing for the Interview
35
Attitude
36
The Components of a Positive Attitude
37
Attitude Change
38
Flexibility
39
Curiosity
41
Imagination
42
Intuition
43
The Intuition of Interviewees
45
Review Questions
46
Evidence
47
Voluntary Confessions
49
When the Miranda Warnings Are Required
51
Legal Tactics When Seeking a Confession
52
Evidence Collection and Preservation
53
Report Writing
54
Characteristics of a WellWritten Report
55
Testimony in a Court of Law
57
Review Questions
58
Public and Private Interviewing
61
Part I and Part II Offenses of the Uniform Crime Report
62
Investigations in the Public and Private Spheres
63
The Collection of Evidence
65
Testimonial Evidence
66
Report of Scott County Investigations
67
Review Questions
68
Rapport and Active Listening
71
Building Rapport
72
Active Listening
75
Attentiveness and Concentration
76
Acceptance
78
Detachment
79
Patience
80
Signaling Active Listening
82
Body Language
83
Gestures Facial Expression and Tone of Voice
84
Touch
85
Review Questions
87
Authority and Neutrality in the Investigative Interview
89
The Misuse of Authority
90
The Positive Application of Authority
91
The Value of Restrained Authority
93
Neutrality
94
Signaling Your Neutrality
96
Making an Accusation
97
The SelfFulfilling Prophecy
99
The Four Elements of the SelfFulfilling Prophecy
101
Climate
102
Input
103
Presenting Expectations Subtly
105
Applying the Galatea Effect
106
Contact
117
The Hidden Persuaders
118
First Impressions
119
The Interviewees Evaluation Process
120
Elements of Contact
121
Contact at the Crime Scene
124
The Primary Phase
125
Bones
127
The You Question
128
The Suspicion Question
129
The Thoughts Question
130
The Kind to Do It Question
131
The They Say They Saw You Question
132
The Terminal Phase
133
Step 2
134
The FollowUp Phase
135
Step 4
136
Review Questions
138
Setting Location Intensity and Approach in the Interview
141
Location of Participants
142
The Conversation Location
143
The Moderate Location
145
The Intimate Locations
146
Review and Encouragement Intensities
147
Review
148
Encouragement
149
Level 2
150
Level 4
151
Approaches
152
The Semistructured Approach
153
The Nonstructured Approach
154
Review Questions
155
Questions and Questioning
157
Question Formulation
159
Question Presentation
160
Types of Questions
161
Closed Questions
162
Reflective Questions
163
Directive Questions
164
SelfAppraisal Questions
165
Leading Questions
166
Having the Gall to Ask
167
Mentally Assuming an Affirmative Answer
169
Pursuing Unanswered Questions
170
Identifying and Challenging Deception
171
Handling Trial Balloons
172
Review Questions
173
Three Case Studies
175
Precontact
176
Evaluating Potential Interviewees
177
Preparing Psychologically for the Interview
178
Announcing My Objective
179
Using the Structured Approach
180
59 AM1736 AM
181
44 AM101 PM
182
The Primary PhaseDay 2
183
14 AM 1019 AM
184
31 AM1124 AM
185
27 PM119 PM
189
13 pM324 PM
191
The Terminal Phase
194
The FollowUp Phase
195
Review Questions
199
Review Questions
209
The Interrogation
211
Review Questions
224
Conclusion
225
Bibliography
227
Index
235
Copyright

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About the author (2003)

Charles L. Yeschke has been working in the investigation field for more than 30 years. As an FBI special agent, Mr. Yeschke was certified as a polygraphist and conducted hundreds of detection of deception examinations in various federal criminal investigations. He has authored numerous articles and publications on interviewing. Currently, he is the proprietor of Charles Yeschke Associates, a firm providing confidential investigation services, security/loss prevention consulting, and training seminars.