Wrestling Rhinos: Conquering Conflict in the Wilds of Work""Wrestling Rhinos" is THE competitive edge for the 21st century. Finally, a practical communication and conflict management approach that's not as painful as the problems it attempts to solve! This year's must-read business title! Dr. Shaler has delivered the only book that actually demonstrates how improving your 'people skills' can lead to increased productivity and profits. Her sharp style and savvy examples clearly communicate how to turn chronic problems into a powerful opportunities. Noted business author, Jim Cathcart, says, " This book is needed in every business library. Rhoberta Shaler has distilled for you a wealth of specific recommendations to take the intimidation and anxiety out of your workdays. Conflict will always exist but those who can manage it well become masters of it, not victims. Buy this book!" Dr. Shaler provides the keys to overcoming both cultural and personal denials, contradictions and avoidance in order to master difficult-to-handle situations. She has done a masterful job of identifying the core issues that impact productivity and applying a framework for positive change. This practical book gives you the insights, skills and strategies to speak up with confidence, teach people how to treat you, and, get what you need and want! A prescription for success! |
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Wrestling Rhinos: Conquering Conflict in the Wilds of Work Rhoberta Shaler No preview available - 2006 |
Common terms and phrases
aggressive anger angry appreciated assertive avoid become behavior believe best foot forward better boss boundaries career choose clarify co-worker communication skills conflict management create demonstrate difficult conversation emotions employee energy leak express fear feel focus folks frustration Getting to Yes give goals happen hear heard important issue keep listening look manage conflict meet mouth need and want negotiation nudge outcome passive Passive-aggressive behaviors pay attention person Pollyanna position pro-active problem productivity put your best questions reason RECOGNIZING RHINOS relationship Remember responsibility RHINO REALITY rhinoceros RHINOS CHARGE Rhoberta Shaler Robert Bolton Roger Fisher RULES FOR RECOGNIZING RULES OF ENGAGEMENT seminars simply situation someone speak step strategies sure talk Teleseminars tell things thought tourniquet truth understand voice William Ury willingness wise women words workplace workplace violence Wrestling Rhinos www.OptimizeInstitute.com